1. Acceptance of Terms
By accessing our website, contacting our team, requesting a proposal, or engaging Orbteklabs Digital Solutions for technology services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services or website.
These terms apply to all services including software development, AI consulting, cybersecurity advisory, cloud technology, web and mobile applications, digital transformation support, and technology training. We may update these terms from time to time, and continued use of our services after changes are posted constitutes acceptance of the revised version.
Important: Any service proposal, statement of work, or commercial agreement takes precedence over these general terms if there is a conflict.
2. Scope of Services
Orbteklabs provides digital, software, and technology solutions designed to support business needs, innovation goals, and operational efficiency. The services may include:
- Software engineering and application development
- Website, web app, and mobile application design and implementation
- Artificial intelligence and automation strategy
- Cybersecurity assessment, monitoring, and advisory support
- Cloud architecture, migration, and optimization
- Digital consulting, research, and technology enablement
- Training, maintenance, and technical support
Project scope is defined in a signed agreement, proposal, or statement of work. Any additional features, deliverables, or changes must be approved in writing before work proceeds.
3. Client Responsibilities
To ensure timely and effective delivery, clients are expected to provide all required information, access, approvals, and timely feedback. Orbteklabs relies on client cooperation for project success, including:
- Clear business objectives and usage requirements
- Access to relevant systems, data, documentation, or third-party services
- Prompt review of prototypes, specifications, or deliverables
- Decision-making authority for approvals and go-live sign-off
- Timely payment of fees and fulfillment of agreed milestones
Where client-provided content, data, or systems are not complete, accurate, or timely, Orbteklabs may need to revise timelines or project scope accordingly.
4. Intellectual Property
Unless otherwise agreed in writing, Orbteklabs retains ownership of its pre-existing tools, frameworks, templates, methodologies, know-how, and general intellectual property used in the delivery of services. Client-owned information, branding, content, trade secrets, and project-specific materials remain the property of the client or their respective owners.
For custom work created specifically for a client, ownership may be transferred only where explicitly covered in a signed agreement. Any agreed transfer of intellectual property rights will be set out in writing and may be subject to additional conditions.
We may retain anonymized examples, case studies, and portfolio references to showcase the nature of our services, unless the client requests confidentiality restrictions in writing.
5. Confidentiality and Data Handling
Orbteklabs will protect confidential information received from clients and use it only for the purpose of providing the requested services. We will apply reasonable professional care and security practices in line with industry standards when handling sensitive information.
Clients remain responsible for the accuracy, legality, and ownership of any content, data, or information they submit to us. Clients must ensure that their submissions do not violate third-party rights, data privacy laws, or applicable regulations.
We may use secure cloud infrastructure and third-party tools to support service delivery, but we do not guarantee that any data transmission or storage environment is completely free from risk.
6. Fees, Payments, and Deliverables
Fees for our services will be stated in the relevant proposal, invoice, or contractual agreement. Payment terms may require deposits, milestone payments, or upfront fees depending on project type and scope.
Failure to make timely payments may result in suspension of work, withholding of deliverables, or termination of the agreement, in line with the signed contract or proposal. Late payments may attract interest or administrative charges, where permitted by applicable law.
Deliverables will be considered accepted once they have been approved, or after the client has not objected within the review period stated in the proposal or service agreement.
7. Limitation of Liability
Orbteklabs aims to provide high-quality services, but we do not guarantee uninterrupted service, specific business outcomes, or error-free operation of every system or digital product. Our liability is limited to the fees paid for the relevant service unless a broader liability cap is explicitly agreed in writing.
In no event shall Orbteklabs be liable for indirect, incidental, consequential, special, punitive, or loss-of-business damages, including loss of data, revenue, opportunity, goodwill, or reputation, arising from the use of our services or website.
Where local law imposes limitations on liability, the applicable legal cap will apply to the maximum extent permitted.
8. Termination
Either party may terminate the engagement if the other party materially breaches its obligations and fails to remedy the breach within a reasonable timeframe after written notice. Orbteklabs may also stop work if a client fails to provide required information, approvals, or payment.
Upon termination, the client remains responsible for fees already incurred, work completed, and any unpaid amounts due. Orbteklabs will return or securely destroy client data where required by agreement and applicable law, subject to necessary retention obligations.
Termination does not waive rights or claims that accrued before the termination date.
9. Warranties and Support
Orbteklabs provides services with reasonable care and professionalism in line with industry practices. Where a support period or warranty is included in the project agreement, it will be stated specifically in the contract. Otherwise, services are provided on an as-is basis subject to the terms of the signed project agreement.
We may provide post-deployment support, maintenance, and updates for an agreed duration. Support outside the agreed scope may be provided under a separate service plan or paid support arrangement.
10. Website Use and Third-Party Links
Our website may contain links to third-party websites, resources, or partners for convenience. Orbteklabs is not responsible for the content, security, accuracy, or privacy practices of any third-party sites, and their use is at your own risk.
Users must not misuse the website, attempt unauthorized access, interfere with service delivery, or use the website for unlawful or fraudulent activity.
11. Governing Law and Dispute Resolution
These terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any dispute arising under or relating to these terms will be subject to the jurisdiction of the courts of Nigeria, unless an alternative dispute mechanism is expressly agreed in a signed agreement.
Before legal action, both parties should attempt in good faith to resolve issues through negotiation or alternative dispute resolution where appropriate.
12. Changes to Terms
Orbteklabs may revise these Terms and Conditions at any time to reflect changes in legal requirements, services, or operational practices. Updated versions will be posted on this page with the revised date. Continued use of our services or website after changes become effective indicates your acceptance of the revised terms.
Need clarification?
For questions about these terms, service agreements, commercial obligations, or legal matters, contact our team and we will be happy to help.
Contact Orbteklabs